It’s challenging and time-consuming for any dental office to keep up with their patients while maintaining collection ratios. The LEAN AR Support service ensures that claims have the highest chance of being paid on the first submission, electronic EOB’s and adjustments are posted accurately and that all insurance portions are being collected fairly and paid within 90 days or less. Results and statistics are regularly reported to the owners of the practice.
AR Support
LEAN Will Handle:
Daily Claim Submission
- Ledger postings are verified and claims are submitted by experienced LEAN dental account specialists within 24 hours. We can submit claims by mail or electronically.
Aging Report Audits
- LEAN completely analyzes the office aging report every 30 days to identify any over-30 day accounts that appear to have an insurance portion still due. Outstanding financial arrangements, the need for continued care and remaining balances after claims are finalized are all highlighted by LEAN to help the office resolve balances.
Regular Claim Follow-Up/Processing
- LEAN follows up on large claims after 2 weeks of submission to make sure they were received and are being processed. Any delay or denial along the way is addressed by your LEAN insurance specialists who will do whatever is necessary to make sure each line item is paid fairly.
We Solve Problems
- Electronic acceptance standards change, software gets out-dated, and insurance companies are constantly finding ways to downgrade treatment unless it meets a strict criteria. Along with taking care of each of these issues along the way, we will help you prevent them in the future by making changes to software and making your office aware of new criteria requirements that we see trending.
Allowing the office to focus on:
Strengthening Patient Relationships
- On-site staff can now focus more on helping the doctor improve case acceptance, reduce appointment failure, continued care and re-activation by having more time to interact with patients.
Patient Portions
- We help turn your accounts receivable into a well-oiled machine. Since LEAN helps highlight balances on the aging report and takes care of the insurance portions, on-site staff can focus more of their efforts into resolving patient portions through billing, write-offs and continuing care.
More Accurate Estimates
- LEAN will be compiling reports to send to your office on a regular basis to help your office more accurately estimate dental benefits. Knowing how often each insurance company downgrades certain procedures or how likely treatment may be denied due to newly-established criteria will help you collect more accurately in advance.
Leading Measures
- Instead of being buried in an endless list of claims, your office staff can start creating leading measures to help achieve collective goals. Having time to track things like schedule conflicts, cancellation rates, case acceptance and lab cases will help the practice grow.
Let's Get Started.
Contact us today to learn how we can help you start collecting more from insurance companies and get your accounts receivable in order.
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